| Connection Problems |
Yes, there are common connection problems. Although it does
sometimes have something to do with our equipment, that has been rare over the
past year. Usually it just takes a little tweaking of some settings on your
computer to get in.
The most common connection problems
are:
Windows 95: Could not establish a compatible set of network
protocols...
This error usually means you need to turn your computer
system completely off for 30 seconds and turn it back on. Make sure you also
turn off your modem if it's external.
Windows 95: The modem hangs up
when it says "Verifying Username and Password"
Double click on My
Computer. Double click on Control Panel. Double click on Network. Look for
TCP/IP in the list of networking components. If it's not there, click Add,
select Protocol, select Microsoft and double click on TCP/IP, then click Ok,
and say yes when your computer needs to restart. (Note: you might need your
Windows 95 CD ROM.) If TCP/IP is there, then there's probably also an AOL
Adapter. Remove the AOL Adapter by highlighting it and then clicking the Remove
button.
Windows 95: It connects okay, but then no WWW sites come
up
Double click on My Computer. Double click on Control Panel.
Double click on Network. There's probably an AOL Adapter. Remove the AOL
Adapter by highlighting it and then clicking the Remove
button.
Windows 3.x: Could not establish a compatible set of network
protocols...
Next time you're on the connect to dialog box, click on
Properties, then check "Bring up terminal window after dialling," then click
Ok. When you click on Connect, the modem will dial in, and a 3rd party security
screen will pop up. When you see the word "login:" just click on the Continue
button. There is no need to type anything into that 3rd party security
screen--just click Continue.
The mouse stops working when you dial
in
You're having an IRQ conflict. Contact your computer or modem
manufacturer to correct this problem.
The system keeps asking for my
password
Either your CAPS LOCK key is on and it shouldn't be, you're
typing in the wrong password, or your account has lapsed so we closed
it.
Connection Speeds
Connection speeds are considered
"acceptable" on a 28.8kbps modem if you connect at 21000bps or greater. If you
are finding that you connect at less of a data rate than you would like, try
replacing the cord between your computer and the telephone wall jack. If your
computer is not directly plugged into the wall jack, try it. The problem is
with line quality, not with your computer or our computers. Here are some
samples of connect speeds: |
 |
Craig - 28.8kbps modem, 26400 connection every time no matter
what |
|
Derek - 28.8kbps modem, 28800 connection every time except during
storms |
|
Doug - 28.8kbps modem, 26400 connection every time no matter
what |
|
An ex-user from Portsmouth, NH - 28.8kbps mode, 28800 connection
every time no matter what |
|
A user in Kittery, ME - 33.6kbps modem, 33600 connection on our
33.6 modems |
|
A user in Kingston, NH - 33.6kbps modem, 31200 connection on our
33.6 modems |
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