| Modem Problems |
The modem is a crucial concern for dial-up Internet users. And the
techs here at TTLC.NET get plenty of questions about modems. While
troubleshooting modem problems is not our forte', we have some suggestions and
comments about common modem problems.
Windows 95 usually doesn't have too much trouble
with modems. When there are problems, however, they're usually dandies! The
worst problem with Windows 95 and modems is when it doesn't recognize a
Plug-n-Play modem. The major problem with Plug-n-Play modems is that they don't
follow the standard IRQ, base I/O address, and COM settings. So the best thing
to do is call US Robotics ... oops!, we mean whoever made your Plug-n-Play
modem (sly grin) and talk to them about it.
General troubleshooting
procedure for modems in Windows 95: |
| 1. |
Double click on My Computer |
| 2. |
Double click on Control Panel |
| 3. |
Double click on Modems |
| 4. |
Look in the list for your modem. It should be there. If it isn't
then Windows 95 isn't liking your modem very much. Try the Add button and let
Windows 95 try to detect your modem. If you're ever told that Windows 95 found
a modem but couldn't identify it, select one of the Standard modems (Standard
28800bps usually works the best). |
| 5. |
Click on the Diagnostic file-tab |
| 6. |
Highlight the port that your modem is on |
| 7. |
Click on the More Info button |
| 8. |
Windows 95 will try to communicate with your modem. If it comes
back with a bunch of ATI0, ATI1, ATI2, etc., then your modem and Windows 95
like each other. If not, then your modem needs to be reinstalled. |
| 9. |
Go into My Computer / Dial Up Networking and click one time on the
icon you use to connect to the internet, then from the menu, click on File /
Properties. See that your modem is listed as the modem used to dial in to the
network. |
|
For Sony computers: The modem you want to use is the one that
does not have the word Voice in it!
About 99% of Windows 3.x modem problems relate to IRQ, I/O
address, COM port settings. The remaining 1% is bad modems.
To
troubleshoot modem problems in Windows 3.x, there are a few steps that seem to
work in most cases. |
| 1. |
Run Terminal (it's in the Accessories group) |
| 2. |
Select Settings / Communications from the menu |
| 3. |
Set the baud rate to 19200 and the COM port to the COM port you
believe your modem is on, then click Ok |
| 4. |
Type AT |
| 5. |
Hit the Enter key |
| 6. |
You should see AT and OK on your screen. If you don't then go back
to step 3 and select a different COM port. |
| 7. |
If you never see AT and OK on your screen, then there's more of a
problem than can be covered here. If you do at some point see AT and OK, then
at least Windows 3.x will talk to your modem! |
| 8. |
Go into Main / Control Panel / Modems and double click on the COM
port that you saw AT and OK on. |
| 9. |
Click on the Advanced Button |
| 10. |
Write down the IRQ and I/O address it says there, then close up
all the open windows until you're back to Program Manager |
|
The final steps (assuming you got a good IRQ and I/O address
from the list of steps above) are different depending upon what software you
use to connect to the internet. We at TTLC.NET use Microsoft Internet
Explorer. |
| 1. |
Get to the Connect To screen in Microsoft Internet
Explorer. |
| 2. |
Click on the Properties button. |
| 3. |
Click on the Modem file-tab. |
| 4. |
Click on the Advanced button. |
| 5. |
Put in the correct IRQ and I/O address. |
| 6. |
Click Ok. |
| 7. |
Click Close. |
| 8. |
Save the changes. |
|
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